Returns & Refunds Policy

We truly hope that you love your Oasis Bathtubs purchase, however we understand that at times returns need to be made. If that is the case, please follow the instructions below.

To begin the return process, please start by contacting us to acquire a return authorization number and the appropriate return address. To obtain this authorization, you can send an email to It's important to note that you will personally bear the responsibility for shipping the item back and covering all associated shipping costs. We strongly advise using a shipping service that offers tracking information for added security.

It is necessary to meticulously repackage the items to match their initial shipment configuration. After completing this repackaging, please provide us with a photograph confirming that the shipment is appropriately repackaged. Upon receiving these photos, we can proceed to furnish you with the necessary return shipping documentation and arrange a pickup appointment.

Once your item is received the returned shipment will go thorough an inspection, if no damage is detected a refund will be issued. The refund amount will equal the item's original cost, minus all actual shipping costs associated with both the initial delivery and the return, as well as any expenses related to packaging, crating, and a 15%-30% restocking fee. Please keep in mind that shipping large and heavy items through freight services can be significantly costly. The average one-way shipping cost for a bathtub is approximately $450, but it may vary depending on the shipping origin and destination.


  • Products that have been installed or attempted to be installed(scratches, wrench marks, putty, etc.)
  • Products that are not in their original package or able to be resold.
  • Products with custom work including painting or tub foam.
  • Special order items listed on our site as non-returnable.



Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of the specific damage and REFUSE THE DELIVERY and reach out to us right away via chat, phone or email. 

If no apparent damage is noted upon delivery but you discover hidden/concealed damage or defect upon unboxing your delivery and you believe was caused during shipping please reach out to us within 48 hours so that we can start a claim with the shipping carrier. 

Damage that occurs during shipment is the responsibility of the shipping company (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx).



Most suppliers will allow defective products to be returned or exchanged within 30 days however please note the following brands that require defects to be reported and returned within 7 days from the time you receive your delivery:

  • Legion Furniture

If you would like specific information on a suppliers return policy before placing your order please reach out to us via chat, phone or email.



If you need to cancel your order contact us immediately via chat or phone. We cannot cancel orders that have already been shipped. After an order ships, our return policy would take effect. Cancellation of Custom or Made to Order products is typically not permitted. If you have any doubts about whether your order falls under this category, please don't hesitate to inquire with us before making the purchase.



  • Please allow 5-10 days for your return to arrive the the manufacturers warehouse. 
  • Refunds may take up to 15 business days to process once your item is received at the manufacturers warehouse. 
  • Expedited shipping or specialty delivery service fees are non-refundable
  • Refunds of credit card purchases will only be made by credit to the account to which the item was originally charged.