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What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover, Diners Club credit cards, PayPal, Venmo, Apple Pay, Google Pay, Amazon Pay, Meta Pay, Shop Pay and Klarna as well as cashier's checks. We also accept money orders denominated in US Dollars.

We require that items be paid for in full before we process an order. In some cases, you may see a charge on your credit card statement before you receive an item. This can occur when you order an item with a long lead-time near the end of your credit card billing cycle. Call our Customer Care Team at 1-866-897-8827 if you have furhter questions.

Please note, Oasis Bathtubs can only accept credit card payments from accounts that originate in the United States & Canada. If you place an order online using a credit card originating in any other country, your order will be canceled and your card will automatically be refunded. The refund can take up to 10 business days to post back to the credit card, depending on your credit card company. We will contact you for alternate forms of payment along with your shipping quote should an order be placed online.

How do I know if a product is in stock?

All of the items on our web site are generally in stock. Occasionally, one of our manufacturers will have products that are temporarily unavailable and we may not have received notice of this. If this occurs, we will notify you as soon as we have this information. If you are unsure that an item is in stock and available for immediate shipment, please give us a call toll free at 1-866-897-8827.

Where do you ship?

We ship to the 48 contiguous U.S. states. We can also ship to Alaska, Hawaii, Puerto Rico, the Florida Keys, and other U.S. territories.

We currently do not offer international shipping.

Please see the next section for pricing information on shipping.

How much does shipping cost?

Shipping is free within the 48 contiguous US states. Additional charges apply for shipments outside of the contiguous United States, such as Alaska, Hawaii, the Florida Key islands with or without bridge access.

If you would like your item shipped outside the contiguous US States please reach out to us at support@OasisBathtubs.com with your desired product and shipping address and we will calculate the shipping cost and assist you in placing your order.

How do I track my order?

Once your order has shipped you will be emailed your tracking information.

For freight shipments the tracking information you receive will show you an estimated delivery date. When your item arrives at the delivering freight terminal, they will contact you to schedule a delivery appointment for your convenience.

  • If your order includes several items, they may ship separately and at different times.
  • Your freight shipment may take 48+ hours to track. Please allow sufficient time and check back for updates.

Can I cancel my order?

If you need to cancel your order please contact us as soon as possible. The quickest way is via the chat feature on our website. Alternitavly you may email us at support@oasisbathtubs.com or call our toll free number 1-866-897-8827.

You may cancel a standard order up to the time it ships. Once your order has shipped or has gone into production our return policy will take effect.

Custom or made to order items cannot be cancelled.

How long will it take to receive my order?

Once your item is shipped, transit times vary depending on where you are located.

Generally you can expect the following time frames:

  • Standard Shipping for items under 100 lbs: Please allow for 2-4 days processing and 1-5 days delivery
  • Expedited Delivery for items under 100lbs: For an additional charge we offer - UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early
  • Freight Deliveries for Tubs and items generally over 100lbs: Please allow for 2-4 days processing and 2-10 days delivery based on freight delivery map

*Please note that custom orders usually have a 2-3 week lead time . Please account for that processing time when considering delivery timeframes. (For example our painted bathtubs or custom made copper tubs)

How will my order be delivered?

Most of our items will be shipped via freight delivery. The freight company will call you to arrange an estimated delivery time; delivery times are not guaranteed and will only be made Monday through Friday. You will need to schedule the delivery within two business days from the day you are contacted. Failure to do this may result in storage fees. Storage fees must be paid by the consumer before the shipment is released.

Your shipment will arrive on a full size tractor trailer. If a tractor trailer cannot deliver to your ship-to address, you will need to make arrangements with the freight company when you schedule the delivery appointment.

With liftgate service, the crate will be lowered to curbside. DO NOT SIGN UNTIL YOU INSPECT THE ITEM(S) CAREFULLY.

If the item arrives damaged, notate the SPECIFIC DAMAGE on the Delivery Receipt and REFUSE THE SHIPMENT and reach out to us immediately at support@OasisBathtubs.com. Include pictures of the damage.

All freight items and some parcel items require a signature at the time of delivery. If you are unavailable to sign and receive the shipment, after three attempts the shipping carrier will return the order. You will be responsible for all restocking fees and shipping charges on products that are returned to the manufacturer.

Any item not shipped via freight will generally be shipped via FedEx, UPS or USPS.

What should I do once my order is delivered?

Inspect Your Order for Damage within 48 Business Hours After Delivery

After receiving your order, it's essential to check for any potential damage within 48 business hours.

In cases where you cannot reasonably inspect an item that requires your signature upon delivery, such as most tubs, here's a recommended course of action: sign the receipt and include the following statement: "One crate received - contents not inspected." While this doesn't guarantee that the shipping company will accept a damage claim, it's a safer alternative to signing off on the item as "free and clear" from damage.

Please note that if you cannot inspect the item upon delivery, it's imperative to do so within 48 hours to ensure the best chance of addressing any issues promptly.

If your product was damaged during shipment, don't hesitate to initiate a claim by emailing us at support@OasisBathtubs.com. However, please be aware that we can only honor claims made within 48 business hours of delivery.

It's important to understand that any damage occurring during shipment is the responsibility of the shipping company or carrier. This includes well-known carriers such as UPS, the US Post Office, ABF Trucking, R&L Carriers, and FedEx. To file a damage claim, please email support@oasisbathubs.com.

For defective items covered by the manufacturers' warranties, please reach out to our Customer Support Team. You can contact them toll-free at 1-866-897-8827 or via email at support@OasisBathtubs.com. It's crucial to get in touch within 48 hours after delivery, and our team will work diligently to resolve the matter as swiftly as possible. Your satisfaction is our priority.

For detailed information on inspecting your delivery click here.

What if I miss my scheduled deliver?

Should you have a delivery appointment set with the freight company and fail to either honor the appointment or provide a day-before notice to cancel and reschedule, you will bear responsibility for any re-delivery fees imposed by the freight company. Alternatively, you have the option to retrieve your shipment at the freight terminal at no additional cost.

What do I do if my order arrives damaged?

Upon receiving your freight shipment, it is imperative to conduct an initial inspection of the packaging before signing for the delivery. If you discover obvious damage to the crate/packaging we recommend that you notate the damage, REFUSE THE SHIPMENT and contact us right away.

Bathtubs are shipped in slatted wooden crates, which facilitate easy inspection for any apparent freight damage.

If you discover concealed/hidden damage that was caused during shipment please contact us within 48 hours so that we may assist you with starting a claim with the shipping company. Damage claims made after this time may be rejected by UPS or the freight carrier.

Damage that occurs during shipment is the responsibility of the shipping company / carrier (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx). Please contact our Customer Service department toll free at 866-897-8827 to start a claim.

In the event that you discover obvious damage that appears irreparable, we recommend refusing the delivery and clearly documenting the nature of the damage on the delivery receipt.

If you have any inquiries or concerns during the delivery process, please don't hesitate to call us before signing for the shipment. Your satisfaction and the safe arrival of your products are our top priorities.

For more information and tips on inspecting your delivery please click here.

*Defective items are covered by their manufacturers' warranties. Please call our Customer Support Team toll-free at 1-866-897-8827 in the unlikely event that you receive a defective product within 48-hours after delivery and we will do everything we can to get the matter resolved quickly.

What if I received the wrong item?

In the unlikely scenario that you receive an item different from what you ordered, we kindly request you to get in touch with us within 24-48 hours. We will swiftly arrange for the correct item to be shipped to you. If you happen to notice this discrepancy at the time of delivery, please refuse to accept the item and sign to acknowledge the incorrect delivery. If, however, you realize the error after the delivery has been accepted and signed for, we will make the necessary arrangements to have the incorrect item picked up for replacement.

Your satisfaction is our priority, and we are committed to rectifying any such issues without delay.

*Please note we will require photos showing the incorrect item was delivered. Therefore please make sure to capture a photo of what was delivered

What if my order is missing parts?

Kindly inspect your order for any missing components or inaccuracies within 48 hours of receiving your delivery. If you happen to identify any missing or incorrect parts, please don't hesitate to contact our toll-free Customer Care Team at 866-897-8827, and we will promptly arrange to ship you the necessary parts. Beyond this 48-hour window, we may assume that the item was delivered with all the correct components. If your product is missing a part, you may also email us at support@oasisbathtubs.com

How do I return an item that I purchased?

To begin the return process, please start by contacting us to acquire a return authorization number and the appropriate return address. To obtain this authorization, you can send an email to support@oasisbathtubs.com. It's important to note that you will personally bear the responsibility for shipping the item back and covering all associated shipping costs. We strongly advise using a shipping service that offers tracking information for added security.

For smaller items such as plumbing components, once we receive the item in an undamaged condition and its original packaging, we will process a refund. This refund will be the item's cost minus the actual shipping cost incurred during both the initial shipment to you and the return shipment, along with a 20%-30% restocking fee depending on the brand purchased.

It is necessary to meticulously repackage the items to match their initial shipment configuration. After completing this repackaging, please provide us with a photograph confirming that the shipment is appropriately repackaged. Upon receiving these photos, we can proceed to furnish you with the necessary return shipping documentation and arrange a pickup appointment.

Once we have received the returned shipment and conducted a thorough inspection, a refund will be issued if no damage is detected. The refund amount will equal the item's original cost, minus all actual shipping costs associated with both the initial delivery and the return, as well as any expenses related to packaging, crating, and a 20%-30% restocking fee. Please keep in mind that shipping large and heavy items through freight services can be significantly costly. The average one-way shipping cost for a bathtub is approximately $450, but it may vary depending on the shipping origin and destination.

More information is available on our return policy page here.

Do you charge a restocking fee for returns?

Yes. Restocking fees are generally 20-30%. In specific circumstances the restocking fee may be higher.

If you have questions on restocking fee's please reach out to us via our chat feature, email: support@oasisbathtubs.com or at 1-866-897-8827.

Do my products come with a Warranty?

Every brand available from Oasis Bathtubs comes with its own manufacturer's warranty. You can find detailed warranty information on the product page. If you have specific questions about a warranty, please reach out to our Customer Care Team via our toll-free number at 1-866-897-8827 or through our live chat.

Does Oasis Bathtubs have a physical location?

Oasis Bathtubs does not operate a brick-and-mortar store. You can conveniently browse and purchase all our products directly on our website. If you have inquiries about a product or wish to place an order, please feel free to reach out to our dedicated sales representatives at 1-866-897-8827 or send us an email at support@oasisbathtubs.com.